Terms of Service
Effective Date: January 1, 2026
1. Introduction
Welcome to CivicSteward, the home of responsible leadership mindset programming at civicsteward.club. These Terms of Service govern your access to and use of our offerings, including services, information products, and goods. Our registered office is located at Msheireb Museums, Building G1, Diwan Street, Msheireb Downtown, Doha, Qatar. Business ID: CR-795253. For assistance, call us at +97494445118.
2. Scope of Services
These Terms apply to:
- Services: coaching sessions, workshops, live events and group training.
- Information Products: e-books, online courses, downloadable materials.
- Goods: printed books, workbooks, merchandise and physical materials.
3. Services
Our services focus on developing a responsible leadership mindset through interactive formats delivered live or virtually.
3.1 Refund and Transfer Policy for Services
a) Cancellation and Full Refund: You may request a full refund up to 14 days before the scheduled start date of a workshop or training program. Submit your request via Contact Us. Refunds will be processed to the original payment method within 14 days of approval.
b) Transfer Option: If you provide at least 7 days’ notice before the program start date, you may transfer your registration to the same program on another date at no additional charge, subject to availability.
c) After Deadline: Cancellations or transfer requests made fewer than 7 days before the start date are non-refundable and non-transferable. This ensures planning and resource allocation for all participants.
4. Information Products
Information products include any digital download, video course, audio recording or e-manual produced by CivicSteward.
4.1 Refund Policy for Information Products
a) Eligibility: You may request a refund within 7 days of purchase provided you have accessed less than 20% of the digital material. Submit your request with proof of access via Contact Us.
b) Processing: Approved refunds will be credited back to your original payment method within 10 days. After the 7-day window or if access exceeds 20%, purchases are final and not eligible for refund.
5. Goods
Goods consist of any physical items sold through CivicSteward, including printed publications and merchandise.
5.1 Return and Refund Policy for Goods
a) Return Period: You may return goods within 30 days of delivery. Items must be in original condition and packaging. To initiate a return, contact us via Contact Us for a return authorization.
b) Shipping: Return shipping costs are the responsibility of the purchaser unless the item is defective. For defective goods, we will cover shipping costs and send a replacement or issue a full refund.
c) Refund Timing: Once we receive and inspect your return, a refund to the original payment method will be processed within 14 days.
6. Payment Terms
All payments are due at the time of purchase. We accept major debit and credit cards. You represent that any payment information you provide is accurate and that you are authorized to use the chosen payment method.
7. Non-Refundable Services
Certain specialized one-on-one coaching packages or custom consulting engagements may be designated as non-refundable. Such designations will be clearly stated at the time of purchase. This policy reflects the time and resources allocated exclusively for your personalized program.
8. Changes to Terms
CivicSteward may update these Terms of Service from time to time by posting a revised version at civicsteward.club. The revised Terms take effect upon posting. Continued use of our offerings after changes indicates acceptance of the updated Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Qatar. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Doha, Qatar.
10. Contact Information
If you have questions about these Terms or need assistance, please reach out via Contact Us or call +97494445118.